Your reputation is incredible important
“You’re only as good as your last job.” We at AHA! believe that a brand is the promise of an experience. That being said, It has to be a positive one. What someone thinks of your brand is crucial to its reputation. Reputation management is how one manages an individual's or company’s reputation.
Tracking and eliminating negative social media is essential in brand growth and client/customer credibility and trust. We have expert analysts along with the newest technologies that comb the internet, allowing us to help aid and strengthen an induvial or groups persona.
There are three methods for getting more reviews. You can ask for reviews, send an email, or send a text message. In todays digital age, the best method is a mix of all three, but if we had to choose one, text is best.
Asking for reviews is easy Its all in the presentation. After providing your customers with an awesome experience, ask them to give you feedback. It might sound something like this: “Thanks for coming in today! We are always looking to make our business better, some feedback from you would really help.” To make that even better you could add: “Can I send you a text with a link that makes it super easy?”
With almost everyone having access to mobile internet, text messaging is quickly becoming the best way to communicate with your customers. Sending customized text messages, requesting a review for your business gets the best return of any other method by far.
Uncomfortable with text messaging? Send customized emails, in bulk or one by one, to your customers. This is a very non-invasive method and can have great results. Email is usually the best when using automation. Use Zapier to connect directly to your CRM or spreadsheet and send review requests automatically.
Our CDRMS, (Clikz Digital Reputation Management System) will automatically filter the negative reviews that your customers submit, store them, and send them to you without putting them online. You can then use that feedback to improve the customer experience and get even more positive reviews. Feedback is good, even if it’s bad. Any review three stars or less that comes through our system will not go online.
When researching a business, often the first place people go is Google. Google displays ratings in a variety of areas. People are becoming more and more reliant on these reviews to help them make a purchasing decision.
We all know that good reviews are harder to come by than negative ones. Most happy customers got what they expected, and don't take the time to write a review. But, the unhappy customer will take to the internet and release that anger onto a post that could severely hurt your reputation.
We concentrate on putting your reviews where they matter most. As in most things, Google is King, and Facebook is a close second, with Yelp rounding out the top 3. For some businesses, there are other sites that matter. We offer over 50 other sites that you can choose from.
These are the places where people go to read reviews. Building the number of positive reviews at these sources is crucial to making an impact on potential clients.
Most people want to see what others have to say that have gone before them, and this is where they go to get that information. Google reviews don't just help with the perception that others have of your business, but how Google ranks you in search results.
AHA! Reviews tracks your online profiles on throughout the web. Having a central location to see the overall health of your businesses can help in many ways. Knowledge is half the battle with making informed decisions about what is best for your business. Through our dashboard, you can respond to reviews, especially the negative ones.