Why CAN'T I SEE the Changes To My Site?

You have heard the word cache before, but don't know exactly what it means in context of the Web. Basically, caching means placing something in storage (usually in secret) on the chance that it may come in useful later. A browser cache does exactly that, except with program and website assets. When you visit a website, your browser takes pieces of the page and stores them on your computer's hard drive. Some of the assets your browser will store are:

  • Images - logos, pictures, backgrounds, etc.
  • HTML
  • CSS
  • JavaScript

In short, browsers typically cache what are known as "static assets" - parts of a website that do not change from visit to visit.

What to cache and for how long is determined by the website. Some assets are removed from your machine in a few days while others may remain in your cache for up to a year.

So when you make changes to a page (or if we do it for you) there is a chance that you will not see it. Now this is a problem we encounter often and we wanted to provide some guidance as to how to overcome this issue. 

Every browser has a "Refresh Button" that circular arrow by the address bar. Clicking it will reload the page, but not necessarily clear the cache. Many times hitting the SHIFT button while clicking on the refresh arrow can force the clearing of the cache for that page. If that still does not work, please try the methods below. 

Google Chrome
  1. Click the Tools menu (three dotted lines in the upper-right corner).
  2. Select History. 
  3. Select Clear Browsing Data from the left-hand side. Set the Time Range set to All Time. Check-mark Cookies and other site data and Cached images and files and select Clear Data.


  4. If on a Windows computer, close and re-open Chrome to save your changes. If on an Apple computer, go to the Chrome menu on the top menu bar and select Quit for the changes to take effect.
Mozilla Firefox
  1. Click on the Tools bar.
  2. Click on Options (On Mac, it's labeled Preferences).
  3. On the menu to the left, select Privacy & Security.
  4. Under the Cookies and Site Data option, click the "Clear Data..." button.


  5. Select only the two options and hit clear now.


  6. If on a Windows computer, close and re-open Firefox to save your changes. If on an Apple computer, go to the Firefox menu on the top menu bar and select Quit for the changes to take effect.
Safari for Mac OS
  1. Click on Safari on the top menu bar.
  2. Click Preferences.


  3. Click the Privacy tab.
  4. Click Manage Website Data...
  5. Click Remove All.
  6. Click Remove Now.


  7. Go to the Safari menu on the top menu bar.
  8. Select Quit to close Safari and save your changes.
Microsoft Edge for Windows 10
  1. Click the Tools menu (three dotted lines in the upper-right corner), and open the Settings menu.


  2. Click Privacy, search, and services on the left-side menu.
  3. Under the section Clear browsing data, Click Choose what to clear.


  4. Select Cookies and other site data and Cached images and files.
  5. Click Clear Now.


  6. Close Microsoft Edge completely for your changes to take effect.
Internet Explorer for Windows
  1. Click on the Settings menu in the upper-right corner.
  2. Click Internet options.


  3. Under the General tab on the upper-left-hand side, scroll down to Browsing history.
  4. Select Delete...


  5. Check the Temporary Internet files and website filesCookies and website dataHistory, and Download History boxes.
  6. Select Delete.


  7. Close Internet Explorer and reopen it for changes to take effect. 
Safari for iOS
  1. Go to the Settings app on your device.
  2. Scroll down to the Safari menu.
  3. Scroll down and select Clear History and Website Data.


  4. A pop-up will come up verifying that you want to clear the History and Data. Select Clear History and Data.


  5. The button for Clear History and Website Data will turn gray when cache and cookies have been successfully cleared.
Google Chrome for iOS
  1. Open Google Chrome on your iOS device.
  2. Click on the menu toolbar in the bottom right corner.


  3. Select Settings.


  4. Select Privacy.


  5. Select CookiesSite Data, and Cached Images and Files. At the top, set the Time Range set to All Time.


  6. Click Clear Browsing Data at the bottom of the screen.
  7. Then confirm by clicking Clear Browsing Data again.